Key Leader

Reference #: 022857
Location: Shrewsbury , New Jersey , United States
Job Family Group: Store Operations
who we are
Yoga is our first love, and we also make technical product for running, training and pretty much every other way you like to sweat. You can find our stores all around the world, from Vancouver to Dubai, and places in between. Our vision is to create transformational experiences for people to live happy, healthy, fun lives.
who you are
You are an essential part of the store leadership team and the educator and guest experience every day. You are responsible for facilitating the educator experience, creating an outstanding guest experience through connection, and overseeing all operations of the retail floor. You are a part of every area of the retail store including product, community, operations and people.
You take initiative, have strong assessment skills and provide feedback for your team and are agile in adapting to the ebbs and flows of the day to day business. You work closely with the Store Manager and Assistant Manager in providing coaching on people experience, guest experience and business needs.
a day in the life:
You are accountable for the experience of your team and your guests. You oversee the level of technical education on the floor, you ensure that that every guest receives an outstanding experience, and you speak authentically about our product, community and culture
You have strong time management skills, strategically manage the day-to-day operations of the sales floor, and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
You are knowledgeable and up to date on company communication, priorities, roll-outs and any additional information required by the Store Manager; you educate on guest-facing initiatives on the retail floor
You lead the team in preparing the store for the day including: replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, merchandising and changing mannequins as needed to maximize sell-through
You answer store phones and respond to voicemails and store email account as needed
You ensure items from fit rooms are cleaned, organized and returned to appropriate area
You prepare garments for hemming including pinning, completing necessary documentation (guest/store hemming slip); and educating regarding timelines for completion as well as preparing garments for guest pickup and/or shipping
You arrange shipping from store to guests, stores and warehouse as needed
You lead in closing the store for the day including: sizing, cleaning, collecting and removing trash and recycling and other duties as needed
You utilize Point of Sale system, process payments, refunds/exchanges and issue gift cards
You use hand held mobile devices to access and order product for our guests from our distribution and ecommerce channels
You are aware of company safety policies and procedures and you work in partnership with your team to ensure a safe workplace
You educate on your local community programs including local studios, instructors and events
You demonstrate exemplary community education in every guest interaction and you explain the "why" behind events/experiences and enroll guests in attending them
You facilitate relationships with sweat influencers in your store's community by enrolling relevant guests in our Sweat Collective program and gathering product feedback
You know all current ambassadors by name and expertise and you facilitate the introduction of ambassadors to the team and other leaders in the community
You receive and process stock, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas
You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
You are responsible for inventory management including receiving, processing, restocking + destocking, and visual merchandising
You leverage all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
must haves:
You have a passion for customer service and delivering an exceptional experience for guests
You integrate fun and joy as a way of being and working (aka you don't take yourself too seriously)
You acknowledge the presence of choice in every moment and take personal responsibility for your life
You possess an entrepreneurial spirit and continuously innovate to achieve great results.
You communicate with honesty and kindness, and create the space for others to do the same
You lead with courage, knowing the possibility of greatness is bigger than the fear of failure
You foster connection by putting people first and building trusting relationships
All employees' availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs, and this schedule could include a combination of shift times, including mornings, evenings, and weekends
lululemon reserves the right to make amendments to the schedule and/ or availability requirements from time to time and at its sole discretion
All employees are expected to be available to work "Black Friday" (the day after US Thanksgiving) and from the second week of December (the start of the second week in period 11) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
High school diploma or GED preferred; completion of post-secondary education will be considered an asset
Applicants are a minimum of 18 years of age
Management experience preferred
the finer print:
Who your leader is: Store Manager + Assistant Manager(s)
Where you spend your time: Retail floor
Hours expectation:
Full time: 24-40 hours (4-5 days per week)
Status: Non-Exempt
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

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